Refund policy

Refund & Return Policy

Last Updated: June 25, 2026

At Evermont, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories, tags, and inserts.
Be accompanied by proof of purchase (order confirmation or receipt).

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Products that have been worn, used, washed, or damaged by the customer.
Products returned without original packaging.
Gift cards.
Final sale or clearance items (when clearly marked as non-returnable).

How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Email: support@evermontgear.com

Please include:

Your order number.
The reason for your return.
Photos of the item if it is damaged, defective, or incorrect.

Our support team will review your request and provide the appropriate return instructions.

Please do not send any items back without receiving return authorization.

Return Shipping

If the return is due to a change of mind, incorrect size selection, or any reason not caused by our error, the customer is responsible for the return shipping costs.

If the item arrives damaged, defective, or if you received the wrong product, Evermont will cover the return shipping costs or provide an appropriate solution.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Exchanges

If you received a defective, damaged, or incorrect item, we will gladly replace it at no additional cost.

If you would like a different size or color, please contact us before returning the product. Our team will advise you on the best available option.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Refunds are typically issued within 5 business days after approval. Depending on your bank or card issuer, it may take an additional 3–10 business days for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be canceled only before they enter processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled. In this case, you may request a return after delivery in accordance with this policy.

Refused Deliveries

If a package is refused by the customer or cannot be delivered due to an incorrect or incomplete shipping address provided during checkout, any return shipping fees or carrier charges may be deducted from the refund.